Calloflow for hospitals & clinics
Thousands of calls a week. Every single one deserves an answer.
Appointment lines, department routing, and visitor questions handled at scale — with urgent calls routed instantly.
Switchboard queues frustrate patients
Long hold times are consistently among the top patient complaints. Every minute in a queue is a patient growing anxious — or hanging up on care they needed.
Simple questions, expensive answers
Visiting hours, parking, which entrance, where to send documents — high-volume questions that don't need a trained staff member, but consume one on every call.
Missed calls become missed appointments
Patients who can't get through to reschedule simply don't show. No-shows cost European healthcare billions yearly — and an answered phone is the cheapest fix there is.
What your callers ask — and what the AI does with it
Briefed on the calls a clinic actually gets. Not generic — yours.
Appointment scheduling and rescheduling for outpatient clinics
Visiting hours, parking, and wayfinding questions
Department and specialist routing
Pre-appointment instructions (fasting, medication, what to bring)
Document and medical record requests as messages
Billing and insurance questions captured for the right department
Multilingual patient support
Live in one afternoon
Forward your calls
Point your business number at your dedicated Calloflow number — all calls, or only the ones you can't take. One dial code, done in a minute.
AI answers, books & takes messages
It greets callers in your business's name, answers questions from your info, checks your calendar, and books the appointment — in the caller's language.
Everything lands in your dashboard
Every call transcribed and summarized. Appointments, messages, and callbacks in one place — call back and confirm with one tap.
Questions from hospitals & clinics
Can it integrate with our scheduling system?+
Today, appointment requests land structured in your dashboard for staff to confirm — deliberately, so no booking system integration is required to start. Direct integrations are on the roadmap.
How does it handle urgent calls?+
By your rules: emergencies are directed to 112 or your emergency department immediately, and defined urgent categories are flagged and routed to staff. The AI never makes clinical judgments.
Can it serve multiple departments?+
Yes — it routes callers by department, answers each department's practical questions from its own notes, and captures requests tagged to the right team.
Is it suitable for sensitive patient calls?+
It handles practical and administrative calls; anything sensitive or clinical is routed to staff. GDPR-compliant, EU-hosted, with full call logs for your records.
Hear how it answers for a clinic
Call the live demo and ask exactly what your customers would. It answers.